Device Manufacturing Requires Lifecycle Visibility Beyond Production.
Serialized products, warranties, repairs and service operations create complexity long after shipment.
Products Continue After Manufacturing Ends.
Manufacturers supporting connected, serviceable or regulated devices require operational visibility across warranties, RMAs, repairs, replacements and customer service activity.
XD extends NetSuite to support the complete operational lifecycle of serialized products.
Operational Challenges
Serialized Product Tracking
Products require complete lifecycle visibility across shipment, repair and replacement workflows.
Warranty Exposure
Warranty management and entitlement visibility directly impact profitability.
Repair Coordination
RMAs, inspections and repair workflows require operational synchronization.
Customer Service Visibility
Support teams require operational insight into product history and service events.
Related Solutions
Repair and Depot Operations
Manage serialized repair workflows, QA and RMAs.
Service Operations
Coordinate technicians, service events and customer support workflows.
Customer Owned Inventory
Track serialized customer products and operational lifecycle activity.
Underlying Products
eDepot Repair
Repair and serialized workflow management.
eContracts
Warranty and entitlement management inside NetSuite.
eService
Service operations and technician coordination.
Connect Manufacturing and Service Operations
Manage serialized products, repairs and warranties inside one connected operational platform.
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