Not Your Inventory. Still Your Responsibility.
Track, repair, refurbish, resell and recover value from customer owned inventory inside NetSuite.
Customer Owned Inventory Is Operational Complexity
eService COI provides a complete system for tracking customer owned parts and hardware from disassembly and inspection through repairs, assembly, inventory placement, refurbishment, resale and scrap handling.
Built entirely on SuiteCloud, eService COI helps organizations maximize asset value, reduce waste, streamline operations and create new revenue opportunities from inventory that traditionally falls outside standard ERP workflows.
More Than Inventory Tracking
Customer owned inventory introduces operational, financial and service complexity. eService COI creates visibility and control across every possible inventory outcome.
Inspection and Evaluation
Determine whether items should be repaired, reused, refurbished, resold or scrapped.
Lifecycle Visibility
Track ownership, location, status, value recovery and inventory movement throughout the process.
Revenue Recovery
Create new revenue streams through refurbishment, resale, harvesting and component reuse.
Operational Control
Reduce waste, prevent inventory loss and standardize workflows across repair and service teams.
Core Capabilities
Disassembly and Inspection
- Break down items to determine next steps
- Evaluate parts for reuse
- Identify repairable components
- Support recycling and repurposing
- Maximize value recovery
Repairs Management
- Repair damaged or faulty parts
- Convert potential scrap into inventory
- Prepare components for resale or reuse
- Reduce waste while improving margins
Assembly and New Build Support
- Combine multiple parts into new builds
- Create refurbished units for resale
- Increase value through transformation
Inventory Management
- Store and organize customer owned parts
- Maintain visibility and accountability
- Support repair, reuse and resale workflows
- Prevent inventory loss
Sell As Is and Refurbished
- Sell items as is for immediate cash flow
- Offer refurbished inventory for higher margin
- Resell components into new projects
Scrap Management
- Track items beyond repair
- Harvest usable components
- Recycle materials
- Recover value from discarded assets
Business Benefits
Maximize Profits
Turn damaged or unused parts into revenue through repair, refurbishment and resale.
Reduce Waste
Recycle, repurpose and recover value from components that would otherwise be discarded.
Improve Operational Efficiency
Standardize workflows from inspection through resale inside one system.
Accelerate Cash Flow
Sell inventory immediately or recover value faster through refurbishment workflows.
Why Built on NetSuite
Because eService COI is built entirely inside NetSuite, organizations gain unified visibility across customer inventory, repair activity, refurbishment and operational reporting.
- Unified COI, repair and inventory data
- Seamless NetSuite ERP integration
- Real time reporting on customer owned assets
- No external systems or sync challenges
- Native NetSuite user experience
Turn Customer Owned Inventory into Revenue
Recover value, reduce waste and gain visibility across every inventory outcome.