Automate Repair Operations. Accelerate Business Growth.
Repair lifecycle management for RMAs, triage, parts usage, labor, QA, warranty, loaners, vendor repair and return to stock.
Faster Repairs. Lower Costs. Complete Visibility.
eDepot Repair automates the flow of products through the repair cycle, from case creation and triage to repair, parts usage, QA, shipment and return to stock.
Built on SuiteCloud, it provides a unified view of customers, products, RMAs, warranties and service records while improving operational efficiency and cost control.
Core Capabilities
Returns and RMA Management
- Create cases and RMAs
- Track RMAs issued but not received
- Follow up and manage statuses
- Receive items and begin repair workflow
Repair Operations and Workflows
- Track repair times with and without hold times
- Perform inspections and triage
- Apply labor, tasks and parts from inventory
- Repair, replace or route items to vendors
- Manage outsourced repair processes
Customer Unit and Warranty Tracking
- Track customer units and serialized items
- Establish warranty rules by issue date, received date and in service date
- Manage warranty and non warranty repairs
- Maintain repair conditions and history logging
Replacements, Loaners and Shipping
- Loaners for customer continuity
- Advanced replacements
- Repair or replace returned items
- Manage receiving and shipping of repaired goods
- Return repaired products to stock
Operational Visibility and Cost Control
- Real time visibility into status, location, parts usage and ownership
- Accurate repair center cost accounting
- Reduce inventory carrying costs
- Improve product quality through repair history insights
Business Benefits
Optimize Repair Efficiency
Automated workflows reduce manual steps, accelerate throughput and improve technician productivity.
Improve Cost Control
Track parts, labor, vendor work and repair times to reduce unnecessary costs and strengthen financial accuracy.
Enhance Customer Satisfaction
Advanced replacements, loaners and real time status visibility improve the customer experience.
Strengthen Product Quality
Repeat repair history and inspection data support quality improvements and root cause analysis.
Why Built on NetSuite
Because eDepot Repair is built entirely inside NetSuite, repair operations stay connected to customers, products, warranties, inventory, service activity and financials.
- Seamless integration with NetSuite ERP and CRM
- Real time visibility into warranty, ownership and repair status
- Unified customer, product and service data
- No external systems, connectors or sync delays
- Faster adoption and lower IT overhead
See eDepot Repair in Action
Learn how eDepot Repair can streamline repair operations, reduce cost and improve service visibility.