Device Manufacturing Extends Beyond Production.
Device manufacturers manage serialized products, warranties, repairs, customer support, replacement workflows and operational service events long after the unit leaves the production floor.
The Lifecycle Begins After Shipment.
Standard ERP platforms manage manufacturing, inventory and financial transactions effectively. Operational complexity increases once devices enter the field and begin moving through service, warranty, repair and replacement cycles.
Devices may require inspection, refurbishment, depot repair, firmware updates, replacement components, loaners, warranty validation or customer owned inventory tracking throughout their operational lifecycle.
XD extends NetSuite to support the operational lifecycle of serialized products directly inside the ERP environment.
Operational Challenges in Device Manufacturing
Serialized Product Visibility
Manufacturers require visibility into individual units, service history, ownership, warranties, configurations and lifecycle status.
Warranty and Repair Management
Devices frequently move through inspection, repair, replacement and refurbishment workflows requiring operational coordination.
Customer Support Operations
RMAs, field failures, replacement programs and customer service events create operational workflows outside standard ERP models.
Component and Inventory Traceability
Repairable units and serialized components require accurate movement tracking, accountability and operational visibility.
Connected Device Lifecycle Workflows
eDepot Repair
Manage RMAs, inspections, repair execution, QA, serialized repair workflows and return to service operations directly inside NetSuite.
eService COI
Track customer owned devices, serialized inventory, replacement units and operational lifecycle visibility.
eService
Coordinate service operations, technicians, work orders, field support and customer service execution.
eContracts
Manage warranty agreements, service entitlements, contract coverage and recurring operational commitments.
Built for Operational Device Organizations
XD supports manufacturers whose products continue generating operational complexity after shipment through service, repair, warranty and lifecycle management.
Medical and Diagnostic Devices
Industrial Electronics
Communications Equipment
Testing and Measurement Devices
Power and Control Systems
Connected Smart Devices
Bring the Full Device Lifecycle Into NetSuite.
XD helps device manufacturers extend NetSuite for serialized lifecycle visibility, repair operations, warranty workflows and customer support operations.
Talk To XD