Built 100% on NetSuite’s SuiteCloud platform, it helps organizations maximize asset value, reduce waste, streamline operations, and turn unused or damaged items into new revenue opportunities.

Whether parts are reused, repaired, assembled into new items, sold as-is, refurbished, or scrapped, eService COI ensures every component is tracked, evaluated, and leveraged for maximum financial return.

Core Capabilities

Disassembly and Inspection

• Break down items to determine value and next steps
• Evaluate parts for reuse
• Identify repairable components
• Support recycling and repurposing
• Maximize part value through informed decisions

Repairs Management

• Repair damaged or faulty parts
• Convert potential scrap into profitable inventory
• Prepare components for resale or reuse
• Reduce waste while improving revenue

Assembly and New Build Support

• Combine multiple parts for new projects
• Build refurbished units for resale
• Increase value through transformation

Inventory Management

• Add, store, and organize customer-owned parts
• Maintain complete inventory control and visibility
• Ensure no items are misplaced or overlooked
• Support repair, reuse, and resale workflows

Sell As-Is and Sell Refurbished

• Sell items as-is for immediate cash flow
• Offer upgraded refurbished parts for higher profit
• Resell components for new projects or customer orders

Scrap Management

• Track items beyond repair
• Harvest usable components
• Recycle materials
• Identify value opportunities even in discarded parts

Business Benefits

Maximize Profits

Turn damaged or unused parts into revenue through repair, reuse, refurbishment, and resale.

Reduce Waste

Recycle, repurpose, or refurbish components to minimize environmental and financial waste.

Improve Operational Efficiency

Streamline processes from disassembly through resale with a clear and organized system.

Boost Product Value

Refurbished items can be sold at higher prices, generating additional revenue.

Better Inventory Control

Track every part and ensure nothing gets lost, overlooked, or underutilized.

Accelerate Cash Flow

Sell items as-is for immediate profit without waiting for repairs.

Sustainable Operations

Reduce waste and maximize part usage for more eco-friendly workflows.

Stay Competitive

Repair and resell components faster and at better prices than competitors.

Unlock New Revenue Streams

Profit from every stage of the parts lifecycle including repairs, refurbished items,
and newly assembled units.

Why Built on NetSuite

Because eService COI is built entirely inside NetSuite, organizations benefit from:

• Unified COI, repair, and inventory data
• Seamless NetSuite ERP integration
• Real-time reporting on customer-owned assets
• No external systems or sync challenges
• Faster adoption with a native user experience